Reduce operational friction, boost productivity, craft personalized customer experiences, ensure
an uptick in CSAT, raise ROI, and lots more. Here’s a lowdown on key benefits:
Eliminating manual email triage rules out the need for hiring new customer support employees
skilled to tackle large volumes of requests and helps save costs.
Lower response times
Advanced automation engine powered by Natural Language Processing immediately
understands complex customer requests with high precision and crafts instant responses.
85% accuracy of routing
Our AI has over 85% accuracy in its ability to understand, route and even respond to
Leverage from a quick, seamless integration with your CRM. Check out these three different use cases
Email Engine in Action
How ERA exactly works
Eliminating manual email triage rules out the need for hiring new customer support employees skilled to tackle large volumes of requests
and helps save costs.
A customer sends your
firm an email
Based on the classification and the confidence of the AI engine,
the email is either forwarded to
the correct department or in
many cases directly responded to
The email is responded
to or forwarded
The bot understands the customer’s request, the
emails sentiment, creates
a classification and drafts
response for the
The bot steps in
An agent analyses customer interactions and key performance metrics to continuously improve the bot and assist the semi-supervised learning approach.
Talk to us
Discover how our Email Bot can automate emails and transform customer interaction for your business
More reasons to choose ERA
Easy Channel Integration
Easy Backend Integration
Audit Trails and User Access Rights
Global enterprises that are reshaping their CX with us
Enterprise Bot was able to integrate an email triage automation solution with our Outlook in just
3 months for us. We are happy to say that we have expanded our collaboration to more use cases
and countries. Their platform is fast and simple and delivered over 40% of automation within
the first month of going live!